The Quality System in place at the Facility involves the systematic monitoring of our users' satisfaction. Every week we collect, in strictly anonymous form, your feedback on the treatments you have received, and we periodically compile summary reports for both internal and external use.
Here is the data for the year 2025:
The following table shows the percentages of satisfied users for each evaluated area and the corresponding degree of satisfaction.
| Category | VERY | FAIRLY | LITTLE |
| Reception Staff | 99.3 % | 0.2 % | 0 % |
| Cleanliness and tidiness of the Facility | 97.8 % | 2.2 % | 0 % |
| Punctuality | 95.6 % | 5.0 % | 0 % |
| Massage Therapy Treatments | 96.7 % | 3.3 % | 0 % |
| Rehabilitation Treatments | 96.5 % | 3.5 % | 0 % |
| Medical Treatments | 95.7 % | 4.3 % | 0 % |
| Overall rating | 95.7 % | 4.3 % | 0 % |